Contact Center Associate

L&N Federal Credit Union

Join L&N Federal Credit Union as a full-time Contact Center Associate, handling member calls and requests in a dynamic call-center environment.

Last checked on August 20, 2026. We may earn a commission when you click through.

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✓ Stable employment with a reputable credit union ✓ Opportunity to develop customer service skills ✓ Hands-on experience with financial products
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full_time

Contact Center Associate

L&N Federal Credit Union

Louisville

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About the company

L&N Federal Credit Union is a member-focused financial institution providing a range of banking services.

Our take

This position is ideal for those seeking stable employment in customer service, especially gain experience in the financial sector. However, the demands of a call-center job may not be suitable for everyone.

Best for: Individuals seeking stable, entry-level positions in customer service with a focus on financial services.

Role highlights

  • ✦Full-time, non-exempt hourly role
  • ✦Handles member requests from incoming calls
  • ✦Works in a collaborative call-center environment
  • ✦Uses various interactive tools and computer programs
  • ✦Reports to the Contact Center Assistant Manager

Pros

  • ✓ Stable employment with a reputable credit union
  • ✓ Opportunity to develop customer service skills
  • ✓ Hands-on experience with financial products

Cons

  • ✗ High-pressure call center environment
  • ✗ Potentially long hours without flexibility
  • ✗ Salary not disclosed

Full review

This position at L&N Federal Credit Union offers a unique opportunity for those looking to dive into customer service within the financial sector. The role is structured, requiring associates to manage a steady flow of member calls effectively. Your ability to handle inquiries efficiently will be crucial in this high-paced setting.

that while this job may seem the reality includes dealing with frustrated members and navigating a variety of financial products. The tools and programs used might take time to learn, and those unfamiliar with technology may find this challenging. the absence of disclosed salary information could be a concern for potential applicants.

Customer feedback suggests that while the team environment can be supportive, the pressure to meet call handling metrics can be overwhelming. For those who thrive in a bustling call-center environment, this could be a rewarding position, but it's not without its challenges. For more details, visit the official listing at L&N Federal Credit Union.

Watch out

Expect high call volumes that can lead to stress and a demanding work atmosphere.

Who this is for

Job seekers in Louisville who enjoy helping others and can handle a fast-paced work environment.

Job details

Employmentfull_time

Honest take

While the role offers a chance to work in customer service, be prepared for high call volumes and potentially limited flexibility in scheduling. The environment can be fast-paced, which might not suit everyone.

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